Our Services

Streamlining Office Efficiency

SOLIS delivers all-encompassing services for your office needs, from multifunction printers and photocopiers to essential office tools like scanners and interactive displays. Trust SOLIS to elevate your office's operational efficiency seamlessly.

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Certified TechniciansHelp Desk ServicesMaintenance and PartsManaged Print ServicesCS Remote Care

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Supplies & Accessories

SOLIS stocks multifunction devices, spare parts and consumables in Trinidad and Tobago.

Ink & Toner

SOLIS sells only genuine ink and toner cartridges.

Maintenance Contracts

Equipment Repair and Maintenance Services will be provided in accordance with manufacturer’s specifications. Preventative Maintenance service is performed quarterly per annum or greater frequency as needed.

Service Level Agreement

SOLIS will ensure all repairs are carried out within (1) business day. SOLIS will replace hardware that fails to consistently achieve the manufacturer’s performance expectations. This performance guarantee depends on the hardware being used within the manufacturer’s monthly volume specifications, the provision of a trained customer key operator and the use of parts and consumables supplied by SOLIS.

Certified Technicians

SOLIS is well-known for its service expertise and our technicians are fully trained and certified on all products being sold. With technicians based in Trinidad and in Tobago we offer prompt and efficient service to our customers. Our goal is to be the most efficient and effective service provider in the industry and to our valued customers.

Help Desk Services

SOLIS help desk service is staffed to respond to live customer service inquiries (8) hours per day, five days per week. Service and Supply placement orders will be conducted between the hours of 8:00 a.m. and 4:30 p.m. Monday through Friday, excluding recognized holidays. Technical telephone support is available between the hours of 8:00 a.m. and 4:30 p.m. Monday through Friday. In addition, customers will have the ability to place service calls electronically via email contact 24x7. Responses to Service Desk requests would be no more than (1) hours.

Maintenance and Parts

Equipment Repairs, spare parts and Maintenance Services are provided in accordance with manufacturer’s specifications. Preventative Maintenance service is performed quarterly per annum or greater frequency as needed.

Managed Print Services

As a current provider of MPS services to multiple customers, SOLIS fully understands the need for such a solution in a Dynamic environment. It is key for any vendor offering an MPS solution to be given the opportunity to conduct a discovery exercise at the customer’s site to collect data that will be presented with recommendations. Our MPS offering will provide customers with a hands-off approach. As the vendor, we will be responsible for all areas including equipment, installation, configuration, training, maintenance & repairs, delivery & disposal of supplies and parts. Using CS Remote Care, SOLIS will be able to proactively monitor the equipment to minimize downtime and ensure business continuity.

CS Remote Care

An interactive information exchange between your devices and our service management system whenever high quality maintenance support is required. CS Remote Care provides state-of-the-art machine-to-machine communication (M2M) between bizhub output devices and the Konica Minolta service organisation. The remote connection relays all relevant system data in real time, advising the Konica Minolta service early on of routine maintenance or any other required intervention, for instance to rectify a technical problem. Via the remote communication path it is possible to trigger automated services, such as the delivery of consumables, and to carry out tasks remotely, including services like firmware updates and device settings. Via a remote panel, guidance and instructions can be provided to end users from a distance. Web portal also includes graphical and user-friendly web interface with the information about device status and reporting section. The CS Remote Care concept is Konica Minolta’s guarantee for maximised system availability. Downtime of output devices can be minimised, productivity enhanced and routine maintenance planned in accordance with users’ work schedules.