Customers are asked 3 questions that invite a rating on the  satisfaction of the overall service provided, the responsiveness of the CSRs handling the service call, and the degree to which our technicians met the customer’s expectations in repairing or maintaining the machine.

Customers are asked 2 questions that invite a rating on the degree to which they were kept informed about the resolution to a problem and the progression of service as well as the clarity and effectiveness of communication by the service team.

Customers are asked 3 questions that invite a rating on the technical expertise of the service team in diagnosing and fixing any issues, response time and meeting SLA’s, and the professionalism of the technician in performing a service call.

Customers are asked 2 questions that invite a rating on whether or not a problem was resolved to the customer’s satisfaction and the speed of problem resolution.