Our Clients

Thanks for trusting us!

SOLIS serves a range of clients in a variety of industries including
Communications, Energy, Financial services, Manufacturers, Healthcare,
Education, Government and Corporate.

+1200

businesses served

+50

years in business

7

brands represented

Customer Ratings

SOLIS engaged 39 customers to review its service along the 4 parameters shown in the graph below for the 3-month period ending April 30, 2024. The customers surveyed include businesses that operate in the following sectors: banking, insurance, oil and gas, professional services, manufacturing, distribution, education, government and print shops.

The surveys are conducted over the telephone by an independent staff member that conducts a qualitative and quantitative questionnaire. Based on the customer’s responses, a score is assigned to each parameter. Our management actively reviews these surveys and contacts the customers who give lower ratings with a view to drive consistent performance improvement.

The results are also shared with the technicians who completed the service call at the customer site to enable continuous learning and on-going training. SOLIS believes that long-term success in its business is driven by technical service.

Click on a bar of the graph on the right for more details.

Service Experience

Customers are asked 3 questions that invite a rating on the satisfaction of the overall service provided, the responsiveness of the CSRs handling the service call, and the degree to which our technicians met the customer’s expectations in repairing or maintaining the machine.

Communication

Customers are asked 2 questions that invite a rating on the degree to which they were kept informed about the resolution to a problem and the progression of service as well as the clarity and effectiveness of communication by the service team.

Technician Performance

Customers are asked 3 questions that invite a rating on the technical expertise of the service team in diagnosing and fixing any issues, response time and meeting SLA’s, and the professionalism of the technician in performing a service call.

Problem Resolution

Customers are asked 2 questions that invite a rating on whether or not a problem was resolved to the customer’s satisfaction and the speed of problem resolution.

Video Testimonials

Testimonials

“It is with much enthusiasm that I am writing to recommend the service of SOLIS. I have been using SOLIS devices at my office for over two and a half years. SOLIS provides professional services with excellent after sales support. The staff members are knowledgeable, prompt and courteous. The company has supported my company’s efforts in introducing services that would meet our business requirements while sustaining environmental policies.”

Financial Institution- Assistant Manager

“The units supplied by SOLIS are very efficient, with minimal breakdowns. There are very few paper jams and the print quality is excellent. When we do have any issues, the customer service team responds expeditiously.”

Government Agency- Administrative Officer

“I have been using SOLIS multifunction devices at our office for the past six years and have always been completely satisfied with their machine performance. The after-sale service has also proven to be outstanding. Their Technicians have been consistently timely and supportive. They are also safety oriented which is important to our site. They have been very reasonably priced, and always do exactly what we ask of them. I am happy to recommend the services of SOLIS.”

International Energy Company- Sr. Analyst, IT

Support & Services

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