Our Services
IT Support
Streamlining Office Efficiency
SOLIS delivers all-encompassing services for your office needs, from multifunction printers and photocopiers to essential office tools like scanners and interactive displays. Trust SOLIS to elevate your office's operational efficiency seamlessly.
Supplies & Accessories
SOLIS stocks multifunction devices, spare parts and
consumables in Trinidad and Tobago.
Ink & Toner
SOLIS sells only genuine ink and toner cartridges.
Maintenance Contracts
Equipment Repair and Maintenance Services will be provided in accordance with
manufacturer’s specifications. Preventative Maintenance service is performed
quarterly per annum or greater frequency as needed.
Service Level Agreement
SOLIS will ensure all repairs are carried out within (1)
business day. SOLIS will replace hardware that fails to consistently achieve the
manufacturer’s performance expectations. This performance guarantee depends
on the hardware being used within the manufacturer’s monthly volume
specifications, the provision of a trained customer key operator and the use of
parts and consumables supplied by SOLIS.
Certified Technicians
SOLIS is well-known for its service expertise and our
technicians are fully trained and certified on all products being sold. With
technicians based in Trinidad and in Tobago we offer prompt and efficient service
to our customers. Our goal is to be the most efficient and effective service
provider in the industry and to our valued customers.
Help Desk Services
SOLIS help desk service is staffed to respond to live
customer service inquiries (8) hours per day, five days per week. Service and
Supply placement orders will be conducted between the hours of 8:00 a.m.
and 4:30 p.m. Monday through Friday, excluding recognized holidays. Technical
telephone support is available between the hours of 8:00 a.m. and 4:30 p.m.
Monday through Friday. In addition, customers will have the ability to place
service calls electronically via email contact 24x7. Responses to Service Desk
requests would be no more than (1) hours.
Maintenance and Parts
Equipment Repairs, spare parts and Maintenance Services are provided in
accordance with manufacturer’s specifications. Preventative Maintenance service
is performed quarterly per annum or greater frequency as needed.
Managed Print Services
As a current provider of MPS services to multiple customers, SOLIS
fully understands the need for such a solution in a Dynamic environment.
It is key for any vendor offering an MPS solution to be given the opportunity to
conduct a discovery exercise at the customer’s site to collect data that will be
presented with recommendations. Our MPS offering will provide customers with a
hands-off approach. As the vendor, we will be responsible for all areas including
equipment, installation, configuration, training, maintenance & repairs, delivery &
disposal of supplies and parts. Using CS Remote Care, SOLIS will be able to
proactively monitor the equipment to minimize downtime and ensure business
continuity.
CS Remote Care
An interactive information exchange between your devices and our service
management system whenever high quality maintenance support is required. CS
Remote Care provides state-of-the-art machine-to-machine communication
(M2M) between bizhub output devices and the Konica Minolta service
organisation.
The remote connection relays all relevant system data in real time, advising the
Konica Minolta service early on of routine maintenance or any other required
intervention, for instance to rectify a technical problem. Via the remote
communication path it is possible to trigger automated services, such as
the delivery of consumables, and to carry out tasks remotely, including services like
firmware updates and device settings. Via a remote panel, guidance and
instructions can be provided to end users from a distance. Web portal also
includes graphical and user-friendly web interface with the information about device
status and reporting section. The CS Remote Care concept is Konica Minolta’s guarantee
for maximised system availability. Downtime of output devices can be minimised,
productivity enhanced and routine maintenance planned in accordance with
users’ work schedules.
Multifunction Printers
Printers / Fax Machines
